Shipping policy

After Hour Fleurs

Shipping & Delivery Policy

Effective Date: 29th September 2026

At After Hour Fleurs, we take care to prepare, package, and deliver each floral order with the utmost attention to quality and freshness. Please review the following delivery terms before placing your order.

1. Delivery Area

Delivery is currently available throughout Trinidad and Tobago.

Delivery fees vary depending on the delivery location and will be communicated to the customer before the order is confirmed.

For locations that may require special arrangements, additional transportation, or extended delivery times, an additional fee may apply.

2. Delivery Dates & Times

Customers may request a preferred delivery date when placing an order, subject to availability.

We will make every reasonable effort to deliver orders on the requested date and within the agreed delivery window.

Please note that an exact delivery time cannot always be guaranteed due to traffic, weather, road conditions, the number of deliveries scheduled, and other circumstances beyond our reasonable control.

Customers with time-sensitive deliveries should communicate this requirement when placing their order.

3. Same-Day & Short-Notice Orders

Same-day and short-notice orders may be accepted subject to availability.

An additional delivery or rush fee will apply to same-day and short-notice orders. This fee will be determined based on factors including:

Delivery location
Time the order is placed
Requested delivery time
Availability of flowers and materials
Availability of a delivery service

The applicable additional fee will be communicated to the customer before the order is confirmed.

We recommend placing orders as early as possible, particularly for special occasions, weekends, holidays, weddings, and other large events.

4. Delivery Information

Customers are responsible for providing accurate and complete delivery information, including:

Recipient's full name
Delivery address
Recipient's telephone number
Preferred delivery date
Any relevant delivery instructions
Building, office, apartment, or gated-community information where applicable

After Hour Fleurs is not responsible for delays or failed deliveries caused by incorrect, incomplete, or outdated information provided by the customer.

5. Recipient Unavailable

If the recipient is unavailable at the time of delivery, our delivery personnel may contact the recipient or the customer using the contact information provided with the order.

Where reasonably possible, we may arrange an alternative delivery attempt.

An additional delivery fee may apply where a second delivery attempt is required because the recipient was unavailable or because incorrect or incomplete delivery information was provided.

6. Delivery to Businesses, Offices & Other Locations

For deliveries to businesses, offices, hotels, hospitals, schools, apartments, gated communities, or other establishments, customers should provide sufficient information to assist with locating the recipient.

Where applicable, customers should provide the recipient's department, company, floor, building, or other relevant information.

Where an order is accepted by an authorized person at the specified delivery location, the order may be considered delivered.

7. Special Delivery Instructions

Customers should provide any special delivery instructions when placing the order.

This may include:

Gate or security information
Building access instructions
Parking instructions
Preferred drop-off location
Instructions for contacting the recipient

We will make reasonable efforts to follow special instructions but cannot guarantee that every request can be accommodated.

8. Delivery Fees

Standard delivery fees are based primarily on the delivery location.

Additional fees may apply for:

Same-day deliveries
Short-notice orders
Urgent deliveries
Multiple delivery locations
Locations requiring additional travel or special arrangements
Additional delivery attempts resulting from circumstances attributable to the customer or recipient

All applicable delivery fees will be communicated to the customer before the order is confirmed.

9. Changes to Delivery Details

If you need to change the delivery address, delivery date, recipient information, or other delivery details after placing an order, please contact us as soon as possible.

We will make reasonable efforts to accommodate requested changes; however, changes may not be possible once an order has been prepared or dispatched.

Additional charges may apply if a change requires additional preparation, materials, transportation, or delivery.

10. Delays & Unforeseen Circumstances

We will make reasonable efforts to complete deliveries within the agreed delivery window.

However, delivery times may be affected by circumstances beyond our reasonable control, including:

Heavy traffic
Severe weather
Flooding
Road closures
Accidents
Vehicle or transportation issues
Utility or communication disruptions
Supplier delays
Government restrictions
Other unforeseen circumstances

Where a significant delay occurs, we will make reasonable efforts to contact the customer and work towards an appropriate solution.

11. Flowers & Freshness

Flowers are natural and perishable products.

We carefully prepare and package floral arrangements for delivery. However, the condition and lifespan of flowers after delivery may be affected by temperature, sunlight, humidity, water, handling, and the environment in which they are kept.

Customers should follow any flower-care instructions provided with their order.

Because flowers are perishable, we cannot guarantee a specific lifespan after delivery.

12. Delivery Issues & Damaged Orders

Please inspect your order as soon as reasonably possible after delivery.

If your order arrives damaged, contains a significant issue, or is materially different from what was ordered, please contact us promptly at:

afterhourfleurs@outlook.com

Please provide your order details and photographs of the flowers and the issue so that we can assess the matter and determine an appropriate resolution.

Nothing in this policy is intended to remove or limit any rights or remedies available to customers under the applicable laws of Trinidad and Tobago.

13. Cancellation of Orders

Our cancellation policy requires at least five (5) days' notice before the scheduled delivery date.

Because flowers and other materials may need to be purchased and prepared in advance, cancellations made less than five (5) days before the scheduled delivery date may result in the loss of the applicable deposit/down payment and/or other costs already incurred.

Please refer to our Cancellation & Refund Policy for complete details.