Legal notice

Terms & Conditions

Effective Date: 29th September 2026

Thank you for choosing After Hour Fleurs. By placing an order through our website, social media pages, email, telephone, or other online platforms, you agree to the following terms and conditions.

1. Orders

All orders are subject to availability and confirmation by After Hour Fleurs.

Because flowers and floral products are perishable, we may substitute particular flowers, colours, or greenery when necessary, due to availability, seasonality, quality, or circumstances beyond our control.

Where a substitution is necessary, we will make reasonable efforts to maintain the overall style, value, colour scheme, and appearance of the arrangement.

2. Payment & Deposits

A deposit/down payment may be required to confirm an order.

All deposits/down payments are non-refundable, except where a refund is required by applicable law.

An order is not considered confirmed until the required payment has been received and the order has been accepted by After Hour Fleurs.

Any outstanding balance must be paid within the timeframe communicated to the customer.

3. Cancellation Policy

We require at least five (5) days' notice for cancellation of an order.

Where an order is cancelled with less than five (5) days' notice, the deposit/down payment will not be refunded, and the customer may be responsible for any additional costs already incurred by After Hour Fleurs in preparing the order.

For custom, large, event, wedding, or specially sourced orders, additional cancellation terms may apply and will be communicated to the customer before the order is confirmed.

4. Flowers Are Perishable

Flowers are natural and perishable products. Their appearance, colour, size, bloom stage, and longevity may vary.

We cannot guarantee an exact lifespan for flowers because their condition may be affected by temperature, handling, transportation, water, sunlight, humidity, and the customer's care after delivery.

We provide care instructions where appropriate and encourage customers to follow them to help maintain the flowers.

5. Returns & Customer Complaints

Because flowers are perishable, we generally cannot accept the return of flowers simply because a customer has changed their mind or no longer wants the order.

However, nothing in this policy is intended to remove or limit any rights or remedies available to a consumer under the laws of Trinidad and Tobago.

If your order arrives damaged, is materially different from what was ordered, or there is another genuine problem with your order, please contact us as soon as reasonably possible after delivery or collection.

Please provide photographs and details of the issue so that we can assess the matter and determine an appropriate resolution.

6. Delivery

Customers are responsible for providing accurate delivery information, including the recipient's name, telephone number, address, and any relevant delivery instructions.

We are not responsible for delays or failed delivery caused by incorrect or incomplete information supplied by the customer, the recipient being unavailable, restricted access to a location, severe weather, traffic, or other circumstances reasonably beyond our control.

Where a delivery cannot be completed because of information or circumstances attributable to the customer or recipient, an additional delivery charge may apply.

7. Delivery Times

We will make reasonable efforts to deliver orders within the agreed delivery window.

Specific delivery times may not always be guaranteed because of traffic, weather, the number of deliveries scheduled, and other circumstances beyond our reasonable control.

For time-sensitive orders, customers should communicate any important timing requirements when placing the order.

8. Custom & Personalized Orders

Custom or personalized floral arrangements are prepared specifically for the customer and may require flowers, materials, or products to be purchased in advance.

Customers are responsible for providing accurate details, including preferred colours, wording, dates, names, addresses, and other personalized information.

Changes or cancellations to custom orders may not be possible once preparation or purchasing has begun.

9. Photographs & Marketing

With the customer's permission, After Hour Fleurs may photograph completed floral arrangements for our portfolio, website, social media, advertising, or other promotional purposes.

We will not use a customer's personal information for promotional purposes without an appropriate legal basis or permission where required.

10. Customer Information & Privacy

We collect customer information such as names, telephone numbers, email addresses, delivery addresses, order details, and payment-related information where necessary to process and fulfil orders.

We use customer information to:

process and fulfil orders;
arrange deliveries;
communicate with customers;
process payments;
provide customer service;
maintain business and transaction records; and
comply with legal obligations.

We will take reasonable steps to protect customer information and will not knowingly sell customer personal information to third parties.

Payment information may be processed by third-party payment providers, banks, or other service providers as necessary to complete transactions.

11. Prices

All prices displayed by After Hour Fleurs are subject to change without notice.

The price applicable to an order is the price communicated to and accepted by the customer at the time the order is confirmed.

Delivery charges and other applicable charges will be communicated before the order is finalized.

12. Website & Online Information

We make reasonable efforts to ensure that information, photographs, descriptions, and prices displayed online are accurate.

However, flowers are natural products, and actual arrangements may vary from photographs due to flower availability, seasonality, size, colour, and natural differences.

13. Events Beyond Our Control

After Hour Fleurs will not be responsible for failure or delay in fulfilling an order where the cause is outside our reasonable control, including severe weather, natural disasters, road closures, accidents, utility failures, supplier shortages, government restrictions, or other unforeseen circumstances.

Where possible, we will contact the customer and work with them to find a reasonable solution.

14. Governing Law

These Terms & Conditions are governed by the laws of the Republic of Trinidad and Tobago.

Nothing in these Terms & Conditions is intended to exclude, restrict, or waive any rights or protections that cannot legally be excluded or waived under the laws of Trinidad and Tobago.