Refund policy

Returns & Cancellations Policy

No-Return Policy

Due to the perishable nature of flowers and floral arrangements, all sales are final and we do not accept returns or exchanges once an order has been delivered or collected.

We carefully inspect all floral arrangements before they leave our care to ensure they meet our quality standards.

Damaged, Incorrect, or Unsatisfactory Orders

Please inspect your order upon delivery or collection. If your flowers arrive damaged, defective, or significantly different from what was ordered, please contact us at afterhourfleurs@outlook.com as soon as possible, preferably within 24 hours of receiving your order.

Please provide photos of the arrangement and the issue so that we can assess the situation and determine an appropriate resolution.

Order Cancellations

If you need to cancel an order, at least 5 days' notice is required prior to the scheduled delivery or collection date.

Cancellations made less than 5 days before the scheduled date may not be eligible for a refund, as flowers and other materials may have already been purchased or prepared specifically for your order.

Deposits / Down Payments

All deposits or down payments are non-refundable. By placing an order and making a deposit, you acknowledge and agree to our cancellation and payment terms.

If an order is cancelled with the required 5 days' notice, any remaining eligible balance may be addressed on a case-by-case basis; however, the original deposit/down payment will not be refunded.

Changes to Orders

Because floral arrangements are prepared using perishable products and may require advance sourcing and preparation, requests to change an order should be made as early as possible.

Changes requested within 5 days of the scheduled delivery or collection date may not be possible and may result in additional charges, depending on the nature of the requested change.